Where to route your issue
| Issue | Contact |
|---|---|
| Salary not credited | Your DDO first, then Treasury Officer |
| Leave rejection queries | Your Reporting Officer |
| Profile / bank / mobile issues | HR Cell of your department |
| Portal errors / OTP failure | State HRMS Technical Helpdesk |
| Service book corrections | DDO with supporting documents |
| Pension processing | DDO and Pension Cell at Directorate |
| Grievance escalation | Departmental Nodal Officer |
Response expectations
Simple ticket
3–7 working days for routine profile/portal issues.
Complex ticket
Up to 30 working days if inter-office verification is needed.
SLA breach
Escalate to the departmental Nodal Officer through the Grievance module.
Grievance Reference Generator
Create a local tracking number for your own records
Note: The actual ticket ID will be issued by the HRMS portal after you submit your grievance.
Indicative calculator for guidance only. Refer to your official HRMS record for actual figures.
Need official help?
For anything related to actual salary, service book or pension records, always use the official Bihar HRMS portal or contact your DDO.